c/techsupportmemes · by GuyNoIRQ@infosec.pub · 3yUsers just want empathy 206 points · 6 comments · view on lemmy.world
6 Comments
Fizz@lemmy.nz · 12 pts · 3y
Its entirely possible to provide both.
GuyNoIRQ@infosec.pub · 9 pts · 3y
Listening and making notional sounds of understanding is a lot easier than actual reproduction and debugging most times though :P
SpaceNoodle@lemmy.world · 9 pts · 3y
Honestly I just want support to actually acknowledge that the problem exists in the first place
massive_bereavement@kbin.social · 9 pts · 3y
I hear you user, our thoughts and prayers to you during these hard times 🙏🙏🙏
This is an automated message.
BloodForTheBloodGod@lemmy.ca · 8 pts · 3y
Making users feel like you empathize with a frustrating situation is actually a huge help when you need their cooperation to solve the problem in front of you.