Activist’s ‘genius’ two-year plan opens door to more generous compensation for disabled rail passengers

Doug Paulley’s efforts have led to the ombudsman issuing what appears to be its highest-ever compensation award for a failure to provide assistance, opening the door to more generous payments for countless future disabled passengers.

He began his campaign because he was frustrated at the ombudsman’s failure to award a fair level of compensation to disabled passengers who had faced discrimination when trying to obtain passenger assistance on a rail journey.