Salesforce regrets firing 4000 experienced staff and replacing them with AI

https://maarthandam.com/2025/12/25/salesforce-regrets-firing-4000-staff-ai/

Comments

41 points · 4 comments · view on lemmy.world

4 Comments

manxu@piefed.social · 17 pts · 239d (1 reply)

“We assumed the technology was further along than it actually was,” one executive said privately, reflecting a growing recognition that AI performance in controlled demonstrations did not translate cleanly into real-world customer environments.

Just this once I'd like to see the C-suite take personal consequences. Their overconfidence was based simply on wishful thinking, and if there is one company that should know better than trusting a sales demo, it's Salesforce.

BananaTrifleViolin@piefed.world · 2 pts · 239d

Well the good news is it's damaged Salesforce' reputation, and their business.

velindora@lemmy.cafe · 17 pts · 239d

SalesForce is a shit product

IAmLamp@fedia.io · 8 pts · 239d

Hire back everyone with retroactive pay, then let the leopard finish eating the execs’ faces by firing them and replacing with AI (except, don’t bother with the AI part)