I noticed mine was sent to UK from Netherlands (while it should go to Germany) I notified steam support, and aside from telling me they know of the issue, they let me choose a free game as compensation
I noticed mine was sent to UK from Netherlands (while it should go to Germany) I notified steam support, and aside from telling me they know of the issue, they let me choose a free game as compensation
13 Comments
jokro@feddit.org · 3 pts · 94d
My tracking looked good but the package shop said they didnt receive it. Now the controller is im Limbo
crater2150@feddit.org · 1 pts · 93d
Even with tracking looking good, I recommend contacting Valve support. They're really helpful (and as they are the contract partner for GLS, only they can file a complaint with them).
jokro@feddit.org · 1 pts · 92d
Good advice, will do
mtlvmpr@sopuli.xyz · 2 pts · 93d
You picked HL3, right? Or is that classified information?
crater2150@feddit.org · 4 pts · 93d
Sadly, they specified "standard edition game available in your region". An my region isn't "Valve office" :(
UnexpectedBehavior@lemmy.world · 2 pts · 94d
They didn't offer that to me. And in my case they send it not only to uk but also to the wrong city.
domi@lemmy.secnd.me · 5 pts · 94d
Ask again in a different support ticket.
Friend of mine just got told that it's going to arrive soon and then asked again after he saw everyone got a free game and now he also got the offer.
UnexpectedBehavior@lemmy.world · 5 pts · 94d
Yes, it's what I did and they replied positively.
thingsiplay@lemmy.ml · 1 pts · 94d
Got mine from first batch. I'm in Germany too and mine was sent to Netherlands first. It went smooth and got it at expected arrival time between 11:00 and 13:00 clock. So this should be expected. Also in between my wait time of a few days, there was a blackout time of the GLS tracking, when it didn't show anything. I thought I might not get it, but after hours later the tracking went live again. I think this happened in the warehouses when it arrived at Netherlands and later in Germany.
crater2150@feddit.org · 2 pts · 93d
Netherlands is the location of the warehouse, so that is expected. But it seems a whole batch was misrouted from there to the UK and then back to the warehouse, delaying everything by a week. Mine was shipped on the 15th and hasn't arrived yet.
thingsiplay@lemmy.ml · 2 pts · 93d
I feel sorry for the wait and uncertainty; its the worst (not literally off course). Lot of people report in forums that they did not get it. At least you got a free game of choice. For that it was probably a nice and not bad at all. In fact, I would have traded the wait for a compensation, lol. So enjoy the game.
crater2150@feddit.org · 2 pts · 93d
Tbh, same. I mostly reached out to support, because I was unsure if the package was getting lost in the wrong country. The delay doesn't matter much to me, I waited for a new controller since first playing on a steam deck, a week more is nothing.
balgruuf@nord.pub · 1 pts · 94d
Took gls 2 weeks to ship it to me. Ordered it launch day.