Why would they want to speed up conflict resolution when they can keep the money for every person that gives up?
If you screw up, they can fuck you over instantly. If they screw up, you get to go through customer service hell for a hour to get them to fix it.
3 Comments
confusedwiseman@lemmy.dbzer0.com · 11 pts · 96d
It’s called the “annoyance economy”, and it’s profitable especially at scale. A companies obligation is to its investors, not society.
Regulation is the immediate response intended to balance this unless there are other fundamental changes.
dan1101@lemmy.world · 6 pts · 96d
I say companies should not be allowed to merge unless the time to speak to.a real person when you call is under 5 minutes. Because it will get worse after the merge.
xia@lemmy.ca · 1 pts · 93d
...and "customer service" is increasingly AI.