@kobo I own a #Kobo Elipsa 2E ereader, which cost a whopping €400. A few days ago, I noticed a crack in the outer frame, near the reset button. I contacted #Kobo_Italia support for repairs, but they don't offer any support or repairs for this model, their top-of-the-line, essentially disposable model. Furthermore, the warranty doesn't cover damage deemed to be attributable to the user. Be careful when buying.
3 Comments
lepinkainen@lemmy.world · 2 pts · 44d
What did you expect, realistically? For them to swap the cracked frame for free?
maudel@mastodon.uno · 2 pts · 44d
@lepinkainen No, absolutely. I asked them to provide me with the address of their repair center to contact me, even for a fee. Maybe you read badly before you answered. Clarify: neither they nor their partners provide assistance and repairs for the top-of-the-range product they sell.
lIlIlIlIlIlIl@lemmy.world · 1 pts · 11d
Wow if you were this big of a cunt to Kobo I can see why they told you to go kick rocks