New Orleans will use AI to answer 911 calls instead of a human

https://www.shreveporttimes.com/story/news/local/louisiana/2026/07/28/is-new-orleans-using-ai-to-answer-911-calls-instead-of-human-dispatchers-impacts-emergencies-crime/91065014007/

New Orleans is using AI to answer 911 calls instead of human dispatchers. What does this mean for crime and emergency response?

33 points · 5 comments · view on lemmy.world

5 Comments

drbluefall@toast.ooo · 24 pts · 25d (1 reply)

Hear me now, quote me later — this is going to get people killed. The only question is how many before this is rolled back.

P00ptart@lemmy.world · 2 pts · 25d

Rolled back? No no no no, they just need to work on it some more, and come back with a more expensive product!

Ascrod@midwest.social · 16 pts · 25d

What could possibly go wrong?

hperrin@lemmy.ca · 11 pts · 25d

Alright. This is it. The single worst idea. We’ve done it. Congratulations, everybody.

Pazuzu@midwest.social · 6 pts · 25d

My friend can't even get their Amazon devices to reliably hear the word 'alexa' because her voice is slightly higher pitched than it expects. Forget the AI responding for a sec, in what world is even voice recognition reliable enough for emergencies?