Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist

https://www.theguardian.com/society/2026/aug/20/yorkshire-rotherham-ai-gp-receptionist-cannot-understand-accent

cross-posted from: https://reddthat.com/post/71687229

57 points · 8 comments · view on lemmy.world

8 Comments

Blaster_M@lemmy.world · 17 pts · 4d (1 reply)
gedfromgont@piefed.ca · 4 pts · 4d

Ah man, don't even have to click that link. Eleven! (Sorry, cannot write Scottish...)

chickenf622@sh.itjust.works · 13 pts · 4d (3 replies)

I try to shortcut those automated systems by cursing a lot that usually triggers a redirect to an actual human.

wreckedcarzz@lemmy.world · 3 pts · 4d (2 replies)

It seems we are having some difficulty with transferring you to the proper representative. Goodbye!

chickenf622@sh.itjust.works · 1 pts · 4d (1 reply)

Then I call back and mash 0

wreckedcarzz@lemmy.world · 4 pts · 4d

Sorry, that is an invalid entry. Let's try again. Main menu: ...

I've had both these situations, and they makes me lust for blood.

Jhex@lemmy.world · 9 pts · 4d

Speech recognition has always struggled with accents. Compared to peers, my accent is not THAT strong and I still find any speech recog I have tried, an exercise in frustration

farmgineer@nord.pub · 2 pts · 4d

works on my machine mouth *shrug*

Japanese voice recognition is always fun for me. It's generally pretty forgiving, through.