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c/xbox · by pasci_lei@lemmy.world · 3y

Issue with Xbox Remote Play

I have an issue with Xbox Remote Play on my Series S. Every time I try to connect to my console outside my home network, I get a connection error where my console is found, but my mobile device can't connect to it. I tried everything. I used several guides and opened all necessary ports in my router. While my Xbox gives me a go to use Remote Play, I still get the error. I even tried using a wired connection instead and also turned off private relay, but it still doesn't work. Connecting inside my home network works absolutely fine. Also, a weird thing is that the remote control feature over mobile data works.

Does anyone know a solution for that or am I screwed?

9 points · 12 comments · view on lemmy.world

12 Comments

Jestzer@lemmy.world · 1 pts · 3y (11 replies)

I suck at networking, so take my help with a grain of salt, but some questions come to mind:

  • What specific error message are you getting?
  • What NAT type is your Xbox using?
  • What ports did you open specifically and what type of ports were they?
  • What brand of router do you use?
AlexanderTheGreat@lemmy.world · 1 pts · 3y

These are good starting questions to help troubleshoot. Once you answer these we may be able to help some.

pasci_lei@lemmy.world · 1 pts · 3y (9 replies)

As I said, my Xbox gives condition green for remote play after the test.

Skiptrace@lemmy.one · 2 pts · 3y (3 replies)

I'm guessing that it's because you are using a 5G Modem as your Internet. You are behind a CG-NAT which can cause all kinds of funky things with streaming outside of your own WiFi.

pasci_lei@lemmy.world · 1 pts · 3y (2 replies)

It's a hybrid router.

Skiptrace@lemmy.one · 1 pts · 3y

Your probably still on a CG-NAT, which means it's not gonna work well.

AlexanderTheGreat@lemmy.world · 1 pts · 3y

I'm going to have to agree with @Skiptrace@lemmy.one unfortunately. You're best bet for next step is probably to contact Xbox support and see if there is anything they can do.

AlexanderTheGreat@lemmy.world · 1 pts · 3y (1 reply)

What type of mobile device are you using to try and play?

pasci_lei@lemmy.world · 1 pts · 3y

I tried it on a iPhone, a iPad and a Windows Laptop.

Jestzer@lemmy.world · 1 pts · 3y (2 replies)

Without seeing anything myself, it sounds like you've done everything correctly on your Xbox and home network's end. Have you tried using a different device for remote play?

pasci_lei@lemmy.world · 1 pts · 3y (1 reply)

I tried it on a iPhone, a iPad and a Windows Laptop.

Jestzer@lemmy.world · 1 pts · 3y

What network were they connected to when you tried those devices? Also, I'm assuming it didn't work on those ones, right?