Customer Ratings Have Become Meaningless. ‘People Hand Out 5 Stars Like It’s Candy.’
https://www.wsj.com/articles/uber-airbnb-ratings-perfect-scores-customers-93686deb
https://www.wsj.com/articles/uber-airbnb-ratings-perfect-scores-customers-93686deb
18 Comments
Valmond@lemmy.ml · 11 pts · 3y
Companies also thinks 8/10 is so bad they punish the workers for it...
madjo@kbin.social · 1 pts · 3y
And customers are savvy to this. So they adjust their ratings. Also, fuck those companies.
MarshallMed@lemmygrad.ml · 11 pts · 3y
I either give 5 stars or don't rate at all, I feel like some unknowing worker will be punished if I dare to give a 4 or bellow.
Anarcho_Mandalorian@lemmy.ml · 5 pts · 3y
Came here to say this. Workers get punished for anything less than perfection in reviews. Bosses created their own problem lol.
Kichae@kbin.social · 3 pts · 3y
This exactly.
onlooker@lemmy.ml · 7 pts · 3y
When were customer ratings ever meaningful? On another note, it doesn't help that like 90% of apps straight up ask their users to give them 5 stars on whatever store they're on.
emptyother@beehaw.org · 2 pts · 3y
Review systems should just replace stars with upvotes. Much more honest.
Venus@slrpnk.net · 2 pts · 3y
Steam got this right a long time ago. Did you like the game or not? That's all there is to it. Youtube also figured that out early on too.
sexy_peach@feddit.de · 6 pts · 3y
Probably also has to do with enshittification. If something kinda works as advertised people are surprised and think that's 5/5.
marx2k@beehaw.org · 1 pts · 3y
Well but also why would you rate something poorly if it works as expected?
sexy_peach@feddit.de · 2 pts · 3y
Could work but have terrible quality.
Also I meant works as advertised very loosely.
branchial@feddit.de · 5 pts · 3y
Item arrived really fast, didn't have a chance to test it out yet. 5 stars
marx2k@beehaw.org · 3 pts · 3y
Excellent delivery speed. Item arrives as expected. Instructions for assembly understandable. Works as expected. Green one wasn't in stock so I had to order the brown one. One star.
Warped@kbin.social · 2 pts · 3y
I just gave Reddit 5 stars.
henry@kbin.social · 2 pts · 3y
yeah, this is to miss the point, isn't it ?
the issue is the division of labour by algorithms working with shonky data, and the potential to have to prosperity dictated by gold stars on a touch screen.
interestingly, the WSJ take a different tone when talking about China's Social Credit, but dont seem have much of problem with us constantly peer review each others behaviour.
https://www.wsj.com/articles/chinas-new-tool-for-social-control-a-credit-rating-for-everything-1480351590
emptyother@beehaw.org · 1 pts · 3y
So add more stars then. 😅
SakamotoSan@lemmy.ml · 0 pts · 3y
Just like in Socialism