Please hold

Corporations get away with so much putting conflict resolution behind customer service hell.

I don't blame the workers at all, I'm sure they have "unprecedented call volume" all the time which means short staffed with stressed out people trying their best.

458 points · 19 comments · view on lemmy.world

19 Comments

stevedidwhat_infosec@infosec.pub · 65 pts · 2y (7 replies)

Bro this is so extra, you KNOW this place is a toxic shit hole if dude went to protest with a whole ass electric griddle lmao

RegalPotoo@lemmy.world · 22 pts · 2y (6 replies)

Bonus: you have bacon to bribe the facilities/IT person with when they come round looking for blood after the breaker pops for the 5th time today

Cannibal_MoshpitV3@lemmy.world · 13 pts · 2y (2 replies)

Was about to say, that is a fuckton of breakfast sausage he's got on there. Either he's sharing, bribing, or he wants to be on My 600 lbs Life before 2025

JimboDHimbo@lemmy.ca · 3 pts · 2y

I think he's selling, tbh.

bruhduh@lemmy.world · 2 pts · 2y

Nah man, if you spend those calories pumping iron then it's okay, i mean, look up "kali muscle food"

jaybone@lemmy.world · 5 pts · 2y (2 replies)

Is it the breaker or the smoke detector that goes first?

KISSmyOSFeddit@lemmy.world · 7 pts · 2y (1 reply)

Protip: Put the smoke detector on the same breaker.

jaybone@lemmy.world · 5 pts · 2y

This guy’s cooking 4d breakfast.

peopleproblems@lemmy.world · 32 pts · 2y (3 replies)

My employer had a policy written for this scenario and warned office workers about non- approved appliances in our cubicles. Anything to cook/heat was spelled out, several examples given. But never an electric griddle, which to me should sort of be the first thing that comes to mind

jaybone@lemmy.world · 8 pts · 2y (2 replies)

Yeah it seems like this would be one of the more offensive appliances. I mean something like a coffee maker probably wouldn’t be that bad. Then there’s something like a stand mixer… I’d be interested in the range of appliances such a policy uses as examples of violations.

peopleproblems@lemmy.world · 5 pts · 2y (1 reply)

From memory it was anything with an exposed heat source or high wattage- Toaster, hot plate, personal space heater, microwave, toaster oven, hair dryer, fondue fountain are what come from my memory. (At our desks mind you)

We had at least 3 microwaves in our floors break room, a few toasters, fridges, etc. Thinking about it, it was less about disturbing others or personal injury and more about fire hazards.

jaybone@lemmy.world · 2 pts · 2y

If it were just the heat source then I could probably get away with my stand mixer. Not sure if that qualifies as “high voltage.”

brygphilomena@lemmy.world · 24 pts · 2y (4 replies)

Not gonna lie, when I worked help desk this shit wouldn't have even raised an eyebrow. When my shift started at 5am, we didn't give a fuck. So long as you answered the calls and helped the client, the shit you had at your desk didn't matter.

chemical_cutthroat@lemmy.world · 12 pts · 2y

I was gonna say the same thing. I got to tier two sprint tech support (which is just tier one with a hold time) and I was always making food in my cubicle. I didn't eat during lunch, I just did laps around the building to work off all the shit I ate while I was on calls.

GardenVarietyAnxiety@lemmy.world · 5 pts · 2y (2 replies)

This is my experience with call centers as well

yourgodlucifer@lemmy.world · 5 pts · 2y (1 reply)
[ removed ]
Flughoernchen@feddit.de · 5 pts · 2y

We were allowed pens, but the paper was a special color and not allowed to leave the room. Data privacy. But as bothersome as this was, as a customer I'd be delighted to know my privacy is taken so seriously.

marcos@lemmy.world · 10 pts · 2y

Return to office, with style!

LostWon@lemmy.ca · 7 pts · 2y (1 reply)

When I did that work, they encouraged everyone to put people on hold when looking anything up because it reset your call timer and made the numbers look better.

eezeebee@lemmy.ca · 9 pts · 2y

I remember triple clicking hold. That is, putting them on hold for 1 second, taking them off hold for 1 second, then going on a true hold for a minute or two. It greatly lowered the hold time average and it was quick enough they couldn't hear it happen.