I successfully "sued" ATT and won

So I recently purchased two phones and signed a contract with AT&T, due to a technicalities in their fine print they where trying to shaft me of about $1,500 in value.

I went up and down their customer service lane and got no where.

So I wrote a letter to their legal entity (don't write a letter to their corporate address, I mean you can, but legal entity is what you want)

And in that letter I laid out two options

  • Give us what you promised regardless of any BS
  • Let us walk away with our new phones free and clear

I citied case law, I then citied my own state law where I can sue for 3x damages in small court.

They called me today, we settled for everything I wanted. Was it a pain? Yes, does it feel good to win aganist a big giant? Yes!

110 points · 8 comments · view on lemmy.world

8 Comments

laranis@lemmy.zip · 23 pts · 1y

Well done. Congrats.

hddsx@lemmy.ca · 14 pts · 1y (1 reply)

Which state?

Mamdani_Da_Savior@lemmy.world · 4 pts · 1y

Georgia

NutinButNet@hilariouschaos.com · 9 pts · 1y

Congratulations!

Shame you had to, but it’s always good news when David beats Goliath.

Zier@fedia.io · 7 pts · 1y (1 reply)

AT&T will do anything to screw people. After finally dumping them as my long distance carrier, I vowed never to do business with them again. Super dishonest company.

Mamdani_Da_Savior@lemmy.world · 2 pts · 1y

Yes they will, finding class actions against them isn't hard.

Asswardbackaddict@lemmy.world · 5 pts · 1y (1 reply)

But, corporations self regulate, though....

Mamdani_Da_Savior@lemmy.world · 2 pts · 1y

Yea I don't trust that, most consumers don't have my patience.