So I recently purchased two phones and signed a contract with AT&T, due to a technicalities in their fine print they where trying to shaft me of about $1,500 in value.
I went up and down their customer service lane and got no where.
So I wrote a letter to their legal entity (don't write a letter to their corporate address, I mean you can, but legal entity is what you want)
And in that letter I laid out two options
- Give us what you promised regardless of any BS
- Let us walk away with our new phones free and clear
I citied case law, I then citied my own state law where I can sue for 3x damages in small court.
They called me today, we settled for everything I wanted. Was it a pain? Yes, does it feel good to win aganist a big giant? Yes!
8 Comments
laranis@lemmy.zip · 23 pts · 1y
Well done. Congrats.
hddsx@lemmy.ca · 14 pts · 1y
Which state?
Mamdani_Da_Savior@lemmy.world · 4 pts · 1y
Georgia
NutinButNet@hilariouschaos.com · 9 pts · 1y
Congratulations!
Shame you had to, but it’s always good news when David beats Goliath.
Zier@fedia.io · 7 pts · 1y
AT&T will do anything to screw people. After finally dumping them as my long distance carrier, I vowed never to do business with them again. Super dishonest company.
Mamdani_Da_Savior@lemmy.world · 2 pts · 1y
Yes they will, finding class actions against them isn't hard.
Asswardbackaddict@lemmy.world · 5 pts · 1y
But, corporations self regulate, though....
Mamdani_Da_Savior@lemmy.world · 2 pts · 1y
Yea I don't trust that, most consumers don't have my patience.