I had a supervisor insist we created 1-to-1 tickets for every individual system imaged. This was extremely tedious and arguably more work than the actual imaging (we did a fairly large amount of imaging)
I remember a director asking me to speed up getting a large order out before the end of the week even though I had already put in the best guess as a week later.
I reminded him I work by the hour and not on commission and he was like "ooh yeah that makes sense, alright carry on"
18 Comments
Godort@lemmy.ca · 58 pts · 325d
As soon as a metric becomes a goal, it stops being a useful metric. This is management 101
Mozingo@lemmy.world · 37 pts · 325d
Why tf is "stole" censored?? We can't even discuss crime now?
pewgar_seemsimandroid@lemmy.blahaj.zone · 21 pts · 325d
mabye it was engagement bait?
HeyThisIsntTheYMCA@lemmy.world · 6 pts · 325d
i see what you did they're
Blackout@fedia.io · 26 pts · 325d
Close them anyways and gaslight them when they complain. Tell them to open another ticket and repeat. This is called the Sisyphus method.
spittingimage@lemmy.world · 20 pts · 325d
One of our desktop techs was found to be opening/closing tickets for the work of processing tickets. It was strongly suggested that she not do that.
Zorsith@lemmy.blahaj.zone · 7 pts · 325d
I had a supervisor insist we created 1-to-1 tickets for every individual system imaged. This was extremely tedious and arguably more work than the actual imaging (we did a fairly large amount of imaging)
Iheartcheese@lemmy.world · 15 pts · 325d
He is an agent of capitalistic chaos.
xylol@leminal.space · 13 pts · 325d
I remember a director asking me to speed up getting a large order out before the end of the week even though I had already put in the best guess as a week later.
I reminded him I work by the hour and not on commission and he was like "ooh yeah that makes sense, alright carry on"
cyberpunk007@lemmy.ca · 10 pts · 325d
Had this once, had a prize for most tickets closed. Every morning I'd be first to grab all the easy garbage tickets. I won.
Don't hate the player, hate the game.
teft@piefed.social · 10 pts · 325d
https://en.wikipedia.org/wiki/Perverse_incentive
egrets@lemmy.world · 8 pts · 325d
Impressive. Voice dictation, on-screen keyboard, or they had a help desk that is actually slightly workable on mobile? (The third is imaginary.)
kemorg@szmer.info · 7 pts · 325d
Called them?
egrets@lemmy.world · 4 pts · 325d
You have a more human ticketing system than any I've worked with if that's an option!
kemorg@szmer.info · 3 pts · 325d
Ah I forgot that these days old school contact channels are hidden and all you see are clanker chatbots
Trainguyrom@reddthat.com · 3 pts · 325d
Or for modern times it's a laptop dock so they just opened their laptop and entered the ticket that way
Zorsith@lemmy.blahaj.zone · 2 pts · 325d
Called and transcribed by the lowest tier help desk tech or call center.
dastanktal@lemmy.ml · 3 pts · 325d
Gamification of the system. I love it