In the related news section, apparently now Tmo, Verizon and Spectrum are all hemorrhaging customers. Where are they going, because ATT isn't exactly amazing.
Why would I use any of those larger services when something like US Mobile will give me the basics I need for literally $10 a month and still use those giant networks?
Non standard providers and other resellers like Ting. A lot of the alternative services offer pay as you go so you have the option to just cut your networking off and wind up with a smaller bill or sticking to wifi.
So, don't improve the service or revert the unpopular changes that led to losing customers, just fire a bunch of people. Got it. Can't wait until I can cancel my account...
One of the significant changes reportedly part of T-Mobile’s digital transformation is making customers solely dependent on its T-Life app to handle upgrades, new lines, account activations, and other tasks by January 2026.
Yeah i might be done with T-Mobile now. The annual MLB.tv subscription was a nice perk, but definitely not worth dealing with that piece of shit. The 2 times i have tried to upgrade my phone with T-mobile in the past 8 years have been an absolute nightmare dealing with their customer service, so i can't imagine doing it with their shitty T-Life app will be an improvement.
TL;DR is thst T-Mobile is going to "pivot" to slashing staff and customer service roles while jacking up prices.
7 Comments
wesker@lemmy.sdf.org · 15 pts · 244d
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Lol, okay sure buddy. That'll make things faster; overworking the remaining people and I assume outsourcing to India and AI. Sure.
Tikiporch@lemmy.world · 5 pts · 244d
In the related news section, apparently now Tmo, Verizon and Spectrum are all hemorrhaging customers. Where are they going, because ATT isn't exactly amazing.
karashta@piefed.social · 4 pts · 244d
Why would I use any of those larger services when something like US Mobile will give me the basics I need for literally $10 a month and still use those giant networks?
rain_lover@lemmy.ml · 2 pts · 243d
karashta@piefed.social · 2 pts · 243d
You're very welcome. I plan on moving to them as soon as I finish paying off this pixel I bought to flash grapheneOS on.
drdiddlybadger@pawb.social · 4 pts · 244d
Non standard providers and other resellers like Ting. A lot of the alternative services offer pay as you go so you have the option to just cut your networking off and wind up with a smaller bill or sticking to wifi.
Empricorn@feddit.nl · 2 pts · 243d
So, don't improve the service or revert the unpopular changes that led to losing customers, just fire a bunch of people. Got it. Can't wait until I can cancel my account...
BakerBagel@midwest.social · 1 pts · 243d
Yeah i might be done with T-Mobile now. The annual MLB.tv subscription was a nice perk, but definitely not worth dealing with that piece of shit. The 2 times i have tried to upgrade my phone with T-mobile in the past 8 years have been an absolute nightmare dealing with their customer service, so i can't imagine doing it with their shitty T-Life app will be an improvement.
TL;DR is thst T-Mobile is going to "pivot" to slashing staff and customer service roles while jacking up prices.
rain_lover@lemmy.ml · 2 pts · 243d