c/planetdyne · by setto@fed.dyne.org · 232d

Salesforce regrets firing 4000 experienced staff and replacing them with AI

https://maarthandam.com/2025/12/25/salesforce-regrets-firing-4000-staff-ai/

Salesforces has entered a phase of public reckoning after senior executives publicly admitted that the company overestimated AI’s readiness

53 points · 9 comments · view on lemmy.world

9 Comments

slazer2au@lemmy.world · 43 pts · 232d (5 replies)

Behind the scenes, the layoffs triggered challenges that were not anticipated when the AI rollout was approved.

Former and current employees describe a loss of institutional knowledge, longer resolution times for complex cases, and an increased burden on remaining staff tasked with supervising AI outputs. In some instances, human agents were required to step in and correct AI-generated responses, eroding the productivity gains the layoffs were meant to deliver.

Not anticipated my ass. Every company that has gone down the path of firing experienced staff has run into this issue.

alpha1beta@piefed.social · 13 pts · 232d

anyone with even a tiny fragment of a functional brain would foresee exactly this

Mannimarco@lemmy.dbzer0.com · 9 pts · 232d

It wasn't foreseen by the people who made the decision, everyone else saw it coming from miles away

setto@fed.dyne.org · 5 pts · 231d (2 replies)

My tinfoil cats are mewoing about a coordinated effort accros the IT sector to make one year with insane profit and the added side effect of lowering the wages accros the sector.

slazer2au@lemmy.world · 3 pts · 231d (1 reply)

Like they did during COVID?

setto@fed.dyne.org · 2 pts · 231d

You'd have to ask my tinfoil cats about the details. I'm still reluctant to attribute these "people" with the hormones necessary for cooperation, coordination, or anything starting with "co-" really...

..But the tinfoil cats have a point

ThePantser@sh.itjust.works · 16 pts · 232d

overestimated AI’s readiness

No shit, a tech only a few years old is not ready to be shoehorned into everything.

redlemace@lemmy.world · 9 pts · 232d

Totally unexpected and unpredictable outcome ........ (Don't make me add /s it's uncalled for)

deadbeef79000@lemmy.nz · 5 pts · 232d

It's a surprise to psychopath executives who connot distinguish between human resources and non-human resources.