c/T_mobile · by cm0002@lemmings.world · 100dT-Mobile is apparently fundamentally changing https://www.phonearena.com/news/t-mobile-store-closing_id1806019 points · 6 comments · view on lemmy.world
6 Comments
reddig33@lemmy.world · 10 pts · 100d
Sprint enshittifies everything it touches.
Drusas@fedia.io · 4 pts · 100d
These are some shitty changes, but most customers probably won't notice. How often does someone need to contact support or go physically into their store? Pretty infrequently.
reddig33@lemmy.world · 7 pts · 100d
A customer who needs support is a customer who will switch carriers if you don’t provide them a good experience.
Quexotic@infosec.pub · 4 pts · 100d
100% if you take away my ability to communicate, we're done today. This is a business terminating decision.
Drusas@fedia.io · 1 pts · 99d
Easy to say, but switching carriers is a pain in the ass and people don't want to do it unless they need to.
TootSweet@lemmy.world · 4 pts · 100d
And yet, not infrequently enough.