Imagine buying a game, getting passed the 2 hour / 14 day refund policy to find out that a frame pacing issue has caused the game to be unbeatable (and you only figure this out after hours of struggling on the same level). -And then we find out that it wasn't Valve that fixed the frame pacing issue (yet they reap all the glory for Proton which was done in self-interest despite decades of selfless work done on WINE).
(LiGNUt's hero) -The Killer of Native Gaming on Linux.
3 Comments
JordanZ@lemmy.world · 4 pts · 16h
You know you can message Valve and ask for an exception to the refund policy for stuff like this right?
From here
It might not get approved but they understand that policy doesn’t always make sense for all situations.
PressureBig3940@lemmy.world · 0 pts · 5h
That alone makes it utterly useless, irrelevant and pointless.
madthumbs@lemmy.world · -5 pts · 16h
And a refund wouldn't compensate my time wasted trying to beat the level (personal experience), or the time wasted figuring out why it was unbeatable when I was doing the level better than what was shown in video tutorials. It also wouldn't compensate for the hassle of having to switch back to Windows (for false promises from LiGNUts), or transferring a save.
Even using Valve's hardware (steam deck), users cited spending more time just getting games to work than actual playing. Gamers didn't ask for an alternate hobby.
TropicalDingdong@lemmy.world · 3 pts · 15h