c/unitedkingdom · by HeartyBeast@kbin.social · 3y

Virgin Media customers worry emails gone for good

https://www.bbc.co.uk/news/technology-66088076

Some have lost access to their inboxes, and the firm cannot say when it will be fixed.

15 points · 10 comments · view on lemmy.world

10 Comments

bbigras@sh.itjust.works · 14 pts · 3y (6 replies)

Who the hell use their ISP email account?

I guess really long term customers may have a lot of years invested in a virgin email address and didn’t want to change.

TediousParrot@feddit.uk · 3 pts · 3y (2 replies)

Phil Westlake, who used to design IT systems for several large UK companies.

That's who.

I get that a lot of my IT colleagues don't want to faff around with self hosting email, or even running their own domain. But I really struggle with the idea that those who work in IT would ever trust their email to their ISP. That's just asking for trouble.

FelipeFelop@feddit.uk · 2 pts · 3y

[ removed ]

bbigras@sh.itjust.works · 2 pts · 3y

But I really struggle with the idea that those who work in IT would ever trust their email to their ISP. That's just asking for trouble.

No, my concern is that if you change your ISP, you have to edit a fuck-ton of accounts with your new email address.

It's like writing an ISP email address on your business card or your car. It's short-sighted in my opinion.

SabreTooth125@feddit.uk · 3 pts · 3y

My mum & other older folk

flamingos@feddit.uk · 1 pts · 3y

I didn't know ISPs did email.

xylan@kbin.social · 6 pts · 3y (1 reply)

2 weeks? Something has gone horribly wrong. They either don't have backups or they're corrupt and they're trying data recovery. After this long it seems pretty unlikely they're ever coming back.

HeartyBeast@kbin.social · 6 pts · 3y

Something has gone horribly wrong. Virgin Media's e-mail has quite often been flaky - I lost it for a couple of days in the past and it was unclear how to get it back. Recently they slipped out he fact that new customers would bnot be getting e-mail.

I've moved some of my accounts to Apple's iCloud e-mail which now supports custom domains.

richdotward@lemmy.ca · 1 pts · 3y

The system is screwed for sure. I've not been with Virgin for around 9 years yet last week got an email to my Gmail account from Virgin saying there was email issues.

Even listed my old Virgin details on it.

seacocker@lemmy.world · 1 pts · 3y

Hello ICO fine