Exactly, customer satisfaction hasn’t been a top priority for corporate for quite some time, which is ironic because that’s what got them where they are now in the first place
The megacorp I work for is frothing at the mouth to replace people with AI. Most of leadership doesn't know anything about programming, but still feel confident to talk about it.
The same companies who know firsthand that early adoption is most often foolish based on what they tend to put users through. What a huge, expensive race for a half-baked product with no guarantee of value.
Their purpose isn't to make quality products. Their purpose is to make money. Especially now, they don't really have to compete, so we're forced to support and subsidize their garbage (and their attacks on us).
I work for a tech company. A decade ago we got rid of user acceptance testing (and our entire QA team) and invested in a bigger service desk department. We only do unit testing, but actual customer facing bugs are discovered and reported by customers. AI, if we actually invested in it, could improve our quality if we used it for UI regression testing.
18 Comments
Saapas@piefed.zip · 59 pts · 51d
They don't care about product quality, more like why are our sales dropping or something like that that's a result of failing quality
Raccoon_Rick@altgag.net · 8 pts · 51d
Exactly, customer satisfaction hasn’t been a top priority for corporate for quite some time, which is ironic because that’s what got them where they are now in the first place
AmyAye@nord.pub · 6 pts · 51d
You know customer satisfaction is meaningleas because nothing has proper feedback systems or customer service.
They don't care about users. Users are the product they sell to the real customers (shareholders)
Remember_the_tooth@lemmy.world · 26 pts · 51d
architectonas@lemmy.world · 2 pts · 51d
Which movie is this image from?
Remember_the_tooth@lemmy.world · 4 pts · 51d
Idiocracy
https://www.imdb.com/title/tt0387808/
https://en.wikipedia.org/wiki/Idiocracy
architectonas@lemmy.world · 2 pts · 51d
Thanks!
architectonas@lemmy.world · 2 pts · 51d
Thanks!
jtrek@startrek.website · 17 pts · 51d
The megacorp I work for is frothing at the mouth to replace people with AI. Most of leadership doesn't know anything about programming, but still feel confident to talk about it.
Diurnambule@jlai.lu · 2 pts · 51d
That one of that AI trick. It make itself usefull. Most model will have a veri different answer when an d'humain hâve to build or an agent.
Imgonnatrythis@sh.itjust.works · 9 pts · 51d
They stopped caring about quality a decade ago. Maybe you meant "profit"?
Raccoon_Rick@altgag.net · 7 pts · 51d
They took the techbros snake oil at face value, let them deal with it
Juniperus@infosec.pub · 7 pts · 51d
Claude, design the best Ford ever, make no mistakes.
zxqwas@lemmy.world · 6 pts · 51d
80% of the quality for 90% of the price.
OwOarchist@pawb.social · 8 pts · 51d
In the days of AI slopware, you'll be lucky if you get 50% of the quality. And it's 130% of the price now, "because inflation".
2piradians@lemmy.world · 4 pts · 51d
The same companies who know firsthand that early adoption is most often foolish based on what they tend to put users through. What a huge, expensive race for a half-baked product with no guarantee of value.
electric_nan@lemmy.ml · 2 pts · 51d
Their purpose isn't to make quality products. Their purpose is to make money. Especially now, they don't really have to compete, so we're forced to support and subsidize their garbage (and their attacks on us).
Bruncvik@lemmy.world · -1 pts · 51d
I work for a tech company. A decade ago we got rid of user acceptance testing (and our entire QA team) and invested in a bigger service desk department. We only do unit testing, but actual customer facing bugs are discovered and reported by customers. AI, if we actually invested in it, could improve our quality if we used it for UI regression testing.