I was tired of the evil of amazon and tried to switch to the verse lite. Upon arrival it needed an update, as expected, to the latest firmware. Couldn't update it. Reached out to support with all the specs and troubleshooting I'd done. They slowly replied giving me instructions for the wrong model. Went back and forth for days with no solutions and seeming like they weren't even reading my responses. Finally gave up and reluctantly went back to kindle.
That's annoying, for sure! I sorta have same issue. I have a small collection of ereaders, but my most read/used ones are still Kindles. They are more common, and more supported. Everyone gripes about Amazon (with lots of good reasons), but for me, they have always had great products and best return policy. In my personal experience, no one beats them... yet.
Seriously, how many hoops are we supposed to jump through just to avoid a big corporations?! These smaller companies don't seem to even try. I understand that they're outmatched production-wise, but if they cranked up their customer service, that'd make me want to support them more.
I have a Kobo and it works perfectly. They might not be a small cooperation, but they are better than Amazon in my opinion and the device works perfectly.
I love my verse pro. Installing koreader was as simple as clicking and dragging some files. I do remember it pestering me about an update one time, but I never connected it to the WiFi since then and it doesn't complain. Apparently it runs Linux but unfortunately not an open source distro
I love KOReader! I have it on my Pocketbook and some of my Kindles. So when you talk about it not being open source, you mean the Verse Pro, right? Because the KOReader software is open source.
7 Comments
RestlessNotions@sh.itjust.works · 2 pts · 34d
I was tired of the evil of amazon and tried to switch to the verse lite. Upon arrival it needed an update, as expected, to the latest firmware. Couldn't update it. Reached out to support with all the specs and troubleshooting I'd done. They slowly replied giving me instructions for the wrong model. Went back and forth for days with no solutions and seeming like they weren't even reading my responses. Finally gave up and reluctantly went back to kindle.
quantumlover@lemmy.zip · -2 pts · 34d
That's annoying, for sure! I sorta have same issue. I have a small collection of ereaders, but my most read/used ones are still Kindles. They are more common, and more supported. Everyone gripes about Amazon (with lots of good reasons), but for me, they have always had great products and best return policy. In my personal experience, no one beats them... yet.
Seriously, how many hoops are we supposed to jump through just to avoid a big corporations?! These smaller companies don't seem to even try. I understand that they're outmatched production-wise, but if they cranked up their customer service, that'd make me want to support them more.
themachinestops@lemmy.dbzer0.com · 2 pts · 33d
I have a Kobo and it works perfectly. They might not be a small cooperation, but they are better than Amazon in my opinion and the device works perfectly.
quantumlover@lemmy.zip · -3 pts · 33d
Good to know! I'll keep an eye out for one that matches my budget so I can try it out.
grandma@sh.itjust.works · 1 pts · 33d
I love my verse pro. Installing koreader was as simple as clicking and dragging some files. I do remember it pestering me about an update one time, but I never connected it to the WiFi since then and it doesn't complain. Apparently it runs Linux but unfortunately not an open source distro
quantumlover@lemmy.zip · -3 pts · 33d
I love KOReader! I have it on my Pocketbook and some of my Kindles. So when you talk about it not being open source, you mean the Verse Pro, right? Because the KOReader software is open source.
grandma@sh.itjust.works · 2 pts · 33d
Oh yeah I mean the pocketbook OS, not koreader