Shipping company asks you to schedule delivery window, and then delivers your item 2 hours late

10 points · 2 comments · view on lemmy.world

2 Comments

Seaguy05@lemmy.world · 6 pts · 9d

We'll call/text you an hour before we arrive.

Checks phone, No missed calls

Door knock

empireOfLove2@lemmy.dbzer0.com · 4 pts · 9d

Shitty company optimized by McKinsey Group writes scheduling software that assumes that every delivery dropoff takes less than one minute and does not involve finding wrong or unlabeled addresses, waiting for people to answer doors, running around apartment buildings, or finding roads closed for construction.

Said software then builds a delivery timetable that the driver is already drifting off of by package #3 and can never catch up.