T-Mobile is ready to embark on a new journey built around improving customer experience, strengthening its role as an industry disruptor, and speeding up digital transformation. T-Mobile's parent company, Deutsche Telekom, believes Srini will execute those goals well.
T-Mobile has created a new position to keep Sievert a part of the company. He has been appointed [demoted to?] Vice Chairman of the company and its Board. He will advise the company on matters related to strategy, innovation, and external relations.
4 Comments
spaghettiwestern@sh.itjust.works · 2 pts · 344d
Too little, too late. My T-Mobile "customer experience" has become so bad in the last year that I'm in the process of porting all my lines to another carrier. Not a great business plan to both outsource customer service and raise rates.
Flagstaff@programming.dev · 1 pts · 344d
Which carrier will you move to?
spaghettiwestern@sh.itjust.works · 1 pts · 344d
Spectrum for the time being, but with no phone financing so we can switch again in a couple months if necessary. Had to buy new phones because the Oneplus phones TMO sells aren't supported by Verizon (which Spectrum uses) or At&t.
betterdeadthanreddit@lemmy.world · 1 pts · 344d
If his middle name was "Row" (or something homophonous), that'd be pretty rad.