Reviews are a thing of the past due to manipulation, and now ai as well.
Google reviews have been trash for a long time.
It really is a pity, there was a time when you could do an internet search for 'best' and get decent results, long time ago now though, before all of the amazon links.
I gave a delivery service a bad review once because they didn't deliver my food, said they would reimburse me and that didn't happen either.
The owner had the review removed as "false accusations" so I provided google with the chat in which the owner apologised for the missing delivery and offer me a voucher. Still got deleted because of "false accusations".
There are even more reviews popping up from other people that didn't get their food. They also get deleted.
I just don't get what Google gains from allowing owners to delete reviews they don't like so easily.
I mean by doing this thy just strip away the worth of the review service since many shops etc. will have a 4-5 star rating even if they are in fact really bad.
Getting reviews integrated into OpenStreetMaps should be one of the most important projects in open source today. Last time I checked, its fairly stalled.
CoMaps is good alternative for Google Maps overall (simple to use, emphasis on POI, routing). They are actively working on including reviews from mangrove.reviews, and may release the feature very soon (source from last week).
Mangrove.reviews contains only a few reviews for now, but having recently been integrated in MapComplete, the number don't stop increasing.
I'm doing my part adding reviews to Mapy but it's pretty empty in my part of the world.
Also, I have mixed feelings about putting reviews in another closed system. Ideally there would be a FOSS review system based on open street maps that all map apps connected and contributed to. I'm not a developer or a multi-millionaire invester though, so ¯\(ツ)/¯
I was going to mention Trustpilot as well. I had a terrible experience with Backmarket (used electronics site) and was getting the runaround from their customer service. I posted a one-star review for them on Trustpilot and all of a sudden got a resolution from Backmarket in like a day. I left my one-star review up as a warning to others.
18 Comments
eremophila@lemmy.zip · 10 pts · 37d
Reviews are a thing of the past due to manipulation, and now ai as well. Google reviews have been trash for a long time. It really is a pity, there was a time when you could do an internet search for 'best' and get decent results, long time ago now though, before all of the amazon links.
GargleBlaster@feddit.org · 12 pts · 37d
I gave a delivery service a bad review once because they didn't deliver my food, said they would reimburse me and that didn't happen either.
The owner had the review removed as "false accusations" so I provided google with the chat in which the owner apologised for the missing delivery and offer me a voucher. Still got deleted because of "false accusations".
There are even more reviews popping up from other people that didn't get their food. They also get deleted.
Google reviews are worth shit.
ghodawalaaman@programming.dev · 2 pts · 36d
wait so the owner can delete the review?? What's the point of having a review system then?
xcutie@linux.community · 1 pts · 36d
Apparently, they can just claim your review is fake and you weren't at the venue. Then Google will take your (negative) review down.
in_the_dark_forest@feddit.org · 1 pts · 36d
I just don't get what Google gains from allowing owners to delete reviews they don't like so easily. I mean by doing this thy just strip away the worth of the review service since many shops etc. will have a 4-5 star rating even if they are in fact really bad.
Zwuzelmaus@feddit.org · 8 pts · 37d
No, it's a monopoly
dessalines@lemmy.ml · 7 pts · 36d
Getting reviews integrated into OpenStreetMaps should be one of the most important projects in open source today. Last time I checked, its fairly stalled.
Monkey@piefed.social · 4 pts · 36d
If I knew more about how OpenStreetMap worked I would help with making this happen.
vatlark@lemmy.world · 4 pts · 36d
cartes.app just added reviews so there isnt much there.
Seems like there is a major bootstrapping problem with reviews... like any social media
Shamyase@jlai.lu · 4 pts · 31d
CoMaps is good alternative for Google Maps overall (simple to use, emphasis on POI, routing). They are actively working on including reviews from mangrove.reviews, and may release the feature very soon (source from last week).
Mangrove.reviews contains only a few reviews for now, but having recently been integrated in MapComplete, the number don't stop increasing.
Monkey@piefed.social · 2 pts · 30d
Mangrove.reviews looks a bit like lib.reviews, I'll try it out.
Wrongdoer2@sh.itjust.works · 4 pts · 37d
Mapy.com has reviews
SorryImLate@piefed.social · 4 pts · 37d
I'm doing my part adding reviews to Mapy but it's pretty empty in my part of the world.
Also, I have mixed feelings about putting reviews in another closed system. Ideally there would be a FOSS review system based on open street maps that all map apps connected and contributed to. I'm not a developer or a multi-millionaire invester though, so ¯\(ツ)/¯
Niquarl@lemmy.ml · 3 pts · 36d
With Cartes.app the reviews are stored on AT (Blusky).
Mapcomplete uses mangrove.reviews
Wrongdoer2@sh.itjust.works · 2 pts · 36d
Same un my country, ans agreed. Also I feels stupid to write reviews no one is gonna see, cause no local uses the app..
voxel@feddit.org · 3 pts · 36d
Trustpilot ig.
Cricket@lemmy.zip · 1 pts · 36d
I was going to mention Trustpilot as well. I had a terrible experience with Backmarket (used electronics site) and was getting the runaround from their customer service. I posted a one-star review for them on Trustpilot and all of a sudden got a resolution from Backmarket in like a day. I left my one-star review up as a warning to others.
baggachipz@sh.itjust.works · 1 pts · 36d
Yelp still exists but they’re evil too.